1
Your Booking
- You are making a booking directly with the hotel.
- Please review the booking and cancellation policies for your booking. If you change or cancel it, the cancellation penalties specified for that period may apply.
2
Check-in
- You may be asked to present your form of payment and identification proof at check-in.
- Early check-in and late check-out depend on room availability and carry an additional charge on top of the room rate.
3
Additional Charges
- Any inclusions not listed as part of your booking may be chargeable.
4
Refunds
- When a refundable booking is cancelled, the refund can take two to four weeks to appear on your credit card or bank statement, depending on your bank's processing time. Bank or credit card charges are deducted from the advance.
5
Event and Expo Periods
- Cancelling a non-refundable booking made for an event or expo period is charged for the entire length of stay. A refund can only be initiated if the event or expo itself is cancelled.
Questions?
Our team is happy to help with bookings, cancellations, or your data.
Other policies